Refund policy

Effective Date: September 3, 2026

At TitanPeak, we want our customers to have a clear and straightforward return and refund experience. This policy applies to purchases made through Titan-Peak.shop.

Return Period

You may request a return within 30 days of receiving your order, unless a different return period is stated on the applicable product page.

To be eligible for a return, the item must generally be:

Unused and in its original condition
In its original packaging, where applicable
Complete with all included parts, accessories, manuals, and documentation
Suitable for resale

Certain products may have additional return requirements because of their size, weight, installation requirements, or nature of use.

Items That May Not Be Eligible for Return

Returns may not be accepted for products that have been:

Used, installed, modified, or altered
Damaged after delivery due to improper use or handling
Returned without required parts, accessories, or documentation
Damaged because of improper installation or misuse

If a product has specific return restrictions, those restrictions will be communicated on the product page or before purchase where applicable.

How to Request a Return

Before sending an item back, please contact us at Help@titan-peak.shop with:

Your order number
The name of the product
The reason for the return
Photos or other information if the item is damaged, defective, or incorrect

Please do not send a product back without receiving return instructions from our customer service team.

Return Shipping

For returns due to a change of mind, ordering the wrong product, or another customer-related reason, the customer may be responsible for the return shipping costs.

If an item is received damaged, defective, or incorrect, please contact us before returning it. We will review the issue and determine the appropriate resolution.

For large or heavy equipment, return shipping arrangements and costs may differ depending on the product and circumstances.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at Help@titan-peak.shop.

Please include your order number and photographs of the product and packaging when possible. We will review the issue and work with you to determine an appropriate solution, which may include a replacement, repair, refund, or other remedy where applicable.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at Help@titan-peak.shop.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been shipped, our standard return process may apply.

Exchanges

If you need to exchange an item, contact us at Help@titan-peak.shop before returning the product.

Depending on product availability and the reason for the exchange, we may process the request as an exchange or refund followed by a new order.

United Kingdom Consumer Rights

Customers in the United Kingdom may have statutory rights that apply to their purchase, including rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded or restricted.

United States Consumer Rights

Customers in the United States may have additional rights under applicable federal or state laws. Nothing in this policy is intended to limit or exclude rights that cannot legally be limited or excluded.